Last updated: September 23, 2026
Thank you for shopping with Embark Vet Gift. We currently ship to customers within the contiguous United States. We are unable to deliver to P.O. boxes, APO/FPO addresses, or international destinations at this time.
Order Processing
Orders are processed Monday through Friday, excluding federal holidays. Most orders are prepared for shipment within 1–2 business days after payment is confirmed. Orders placed after 6:00 PM ET on a business day, or on weekends and holidays, will begin processing on the next business day.
Delivery Time
Once your order leaves our facility, standard delivery within the contiguous United States generally takes 3–5 business days. Please note that delivery estimates are provided by the carrier and are not guaranteed. Weather, carrier delays, and high-volume periods may extend transit times.
Shipping Cost
Shipping is free for all orders within the contiguous United States. No minimum purchase is required.
Carrier
We select a qualified logistics carrier based on your delivery location and the size of your order. The carrier assigned to your shipment may vary. A tracking number will be provided by email once your order has shipped, so you can follow its progress.
Order Tracking
After your order ships, you will receive a shipping confirmation email containing your tracking information. If you do not receive tracking details within 3 business days of placing your order, please contact us at info@embarkvetgift.my.
Incorrect or Incomplete Addresses
Please ensure that your shipping address is complete and accurate at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible at info@embarkvetgift.my or +1 703-615-2665. If your order has not yet shipped, we will do our best to update the address.
Lost or Damaged Shipments
If your package arrives damaged, or if tracking shows delivery but you have not received it, please contact us within 7 days of the expected delivery date. We will work with the carrier to investigate and, where appropriate, arrange a replacement or refund in accordance with our Refund Policy.
Contact Us
If you have any questions about shipping, please reach out to us:
Email: info@embarkvetgift.my
Phone: +1 703-615-2665
Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)
Address: 3603 12th St S, Arlington, VA 22204, United States