Last updated: September 23, 2026
Embark Vet Gift offers certain digital products and services, including online access to dog DNA test results, breed and health insights, behavior and training features, and related digital tools. This policy explains how these digital products and services are delivered, accessed, and supported.
Delivery of Digital Products and Services
Digital products and services are delivered electronically. After your order is confirmed and your sample is processed, if applicable, your results and related digital features will be made available through your online account or by email. No physical shipment is required for digital access.
Processing Time
Access to digital results and features is typically provided within the timeframe stated on the product page or in your order confirmation. Processing times may vary depending on the product, sample status, and laboratory workload. If there is a delay, we will notify you by email using the contact information you provided.
Account Access
You are responsible for maintaining the confidentiality of your account login information. You agree to notify us promptly if you believe your account has been accessed without authorization. We are not responsible for losses arising from your failure to protect your account credentials.
License and Use
When you purchase a digital product or service, we grant you a limited, non-exclusive, non-transferable license to access and use it for your personal, non-commercial purposes. You may not copy, resell, redistribute, reverse engineer, or otherwise misuse digital content or services, except as permitted by law.
Compatibility and Requirements
Certain digital features may require a compatible device, browser, or internet connection. It is your responsibility to ensure that you have the necessary equipment and connectivity to access digital products and services. We do not guarantee that digital features will function on every device or browser.
Refunds for Digital Products and Services
Because digital products and services are delivered electronically and may be accessed immediately, they may not be eligible for return or refund once accessed, except where required by law or where a technical issue prevents access and cannot be resolved. If you experience a problem with a digital product or service, please contact us at info@embarkvetgift.my or +1 703-615-2665 so we can assist you.
Changes to Digital Products and Services
We may update, modify, or discontinue certain digital features or services from time to time. Where changes materially affect your access, we will provide notice through our website or by email.
Contact Us
Email: info@embarkvetgift.my
Phone: +1 703-615-2665
Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)
Address: 3603 12th St S, Arlington, VA 22204, United States